nodal.
INTERCONNECTED THINKING
Helping organisations solve problems
Every challenge your organisation faces ultimately comes down to people - how they experience your services, navigate your systems, or work together as teams. Maybe you're wrestling with customer interactions that aren't quite working, trying to improve your team's daily experience, or figuring out why your processes feel more complicated than they should.
With nearly 25 years of experience in human-centred design and digital services, I help organisations solve problems through better questions. Not by imposing solutions, but by working alongside you to understand what's really happening and what needs to change.
The way things currently work didn't happen by accident - they were built that way, which means the challenges you're facing aren't permanent fixtures - they're puzzles waiting to be solved with the right approach and fresh perspective.
Every organisation faces unique challenges, and there's no one-size-fits-all solution. From understanding your customers' real needs to improving how your teams collaborate, there are proven approaches that can make a meaningful difference. Let's have a conversation about what's keeping you up at night and how we might tackle it together.
I'll help you with your problems - the ones you know about and the ones you haven't discovered yet.
Let’s talk
tim@nodal.co.nz
+64 21 128 4890
Ōtautahi Christchurch, New Zealand
Helping you to design and create meaningful experiences and services.
Areas of practice
Experience Design
Making every interaction your people have—whether they're customers, employees, or users, work better for everyone involved.
Whether it's how your customers interact with your services, how your employees navigate their daily work, or how users engage with your digital platforms, experience design puts people at the centre of every interaction.
It's about understanding the full journey someone takes with your organisation—the frustrations, the moments of delight, and everything in between—then redesigning those touchpoints to work better for everyone involved.
When experiences are thoughtfully designed, people feel understood and valued, which naturally leads to better outcomes for your business, higher satisfaction for your customers, and more engaged employees who can focus on what matters most.
Service Design & Systems Thinking
Understanding how all the pieces of your organisation connect and redesigning them to flow smoothly together.
Your organisation is a complex ecosystem where every process, system, and interaction connects to something else. Service design looks at how all these pieces work together to deliver value to your people—whether that's customers receiving your services or employees trying to get their work done.
It's about mapping out what's really happening behind the scenes, identifying where things get stuck or fall through cracks, and redesigning the whole system to flow more smoothly.
This might involve streamlining how information moves between departments, improving how different teams collaborate, or redesigning processes so your people can focus on meaningful work rather than wrestling with broken systems.
When your internal systems work well together, everything else—customer service, employee satisfaction, business outcomes—naturally improves too.
Design Thinking & Workshop Facilitation
Bringing your teams together to ask better questions and build solutions that actually stick.
Sometimes the best solutions come from getting the right people in a room together, asking better questions, and creating space for different perspectives to collide in productive ways.
Design thinking workshops help teams step back from their day-to-day assumptions and approach challenges with fresh eyes—whether that's exploring new opportunities, solving persistent problems, or planning major changes.
These aren't just meetings with fancy sticky notes; they're carefully structured sessions that guide teams through proven processes to understand problems deeply, generate creative solutions, and build alignment around next steps.
The real value lies not just in the ideas you generate, but in building your team's capability to think and work differently long after the workshop ends.
Human Centered Design & Problem Discovery
Getting to the heart of what's really happening with your people to solve the right problems well.
At the heart of every organisational challenge are real people trying to get things done, and the best solutions start by truly understanding their world.
Human centered design means stepping into the shoes of your customers, employees, or users to see what's actually happening versus what you think is happening—often the gap between these two reveals exactly where your biggest opportunities lie.
This approach helps you discover the real problems worth solving, not just the symptoms that show up in complaints or inefficiencies.
By understanding people's motivations, constraints, and unspoken needs, you can design solutions that actually work in the real world and create meaningful improvement in how people experience your organisation.
It's about solving the right problems well, rather than perfectly solving the wrong problems.
Not sure where to start?
The best solutions start with understanding your unique context, and that begins with a simple conversation.
Many organisations know something needs to change—maybe customers aren't as happy as they used to be, employees seem frustrated with systems that don't work well together, or projects aren't delivering the results you expected. But pinpointing exactly what needs fixing and where to begin can feel overwhelming. That's completely normal, and it's exactly where I can help.
Whether you're wondering "Can you help with our customer service issues?" or "We need to improve how our teams work together but don't know what we actually need," the best place to start is simply having a conversation. Sometimes the most valuable thing I can do is help you ask better questions about your challenges, understand what's really going on, and figure out the right first steps together.
You don't need to have all the answers before we talk—that's what I'm here for.
"If there is anything to do, there is certainly a best way to do it, and the best way is both the most economical and the most graceful."
— Nitobe Inazō