nodal.
INTERCONNECTED THINKING
Helping organisations solve problems
Every challenge your organisation faces ultimately comes down to people: how they experience your services, navigate your systems, or work together as teams. Maybe you're wrestling with customer interactions that aren't quite working, trying to improve your team's daily experience, or figuring out why your processes feel more complicated than they should.
With nearly 25 years of experience in human-centred design and digital services, I help organisations solve problems through better questions. Not by imposing solutions, but by working alongside you to understand what's really happening and what needs to change.
The way things currently work didn't happen by accident. They were built that way, which means the challenges you're facing aren't permanent fixtures. They're puzzles waiting to be solved with the right approach and fresh perspective.
Every organisation faces unique challenges, and there's no one-size-fits-all solution. From understanding your customers' real needs to improving how your teams collaborate, there are proven approaches that can make a meaningful difference. Let's have a conversation about what's keeping you up at night and how we might tackle it together.
I'll help you with your problems: the ones you know about and the ones you haven't discovered yet.
Let’s talk
tim@nodal.co.nz
+64 21 128 4890
Ōtautahi Christchurch, New Zealand
Helping you to design and create meaningful experiences and services.
Areas of practice
Making every interaction your people have, whether they're customers, employees, or users, work better for everyone involved.
Understanding how all the pieces of your organisation connect and redesigning them to flow smoothly together.
Bringing your teams together to ask better questions and build solutions that actually stick.
Getting to the heart of what's really happening with your people to solve the right problems well.
Bridging the gap between business needs and technology possibilities to create meaningful digital transformation.
Creating lasting organisational change that sticks, even during the most challenging times.
Senior-level strategic guidance that fits your needs and budget.
The best solutions start with understanding your unique context, and that begins with a simple conversation.
"If there is anything to do, there is certainly a best way to do it, and the best way is both the most economical and the most graceful."
— Nitobe Inazō